Hosting
Managed hosting includes SSL, routine backups and security monitoring, provisioned on reliable infrastructure.
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Service Level Agreement
This agreement applies to clients subscribed to ongoing Nexora services.
Maintenance
Maintenance covers platform updates, content updates within the agreed allowance, performance checks and bug fixes.
Support
Support is available during business hours via the client portal, email and phone.
Response times
Critical issues such as a site outage are responded to within 4 business hours. Standard requests are responded to within 1 business day.
Service availability
We target 99.9% hosting availability, excluding scheduled maintenance and events outside our control.
Responsibilities
Nexora maintains the technical environment and delivers the agreed services. Clients provide accurate content, timely approvals and keep subscriptions current.